Merch Method: FAQ - Terms and Conditions!

Question
How do I check the status of my order?
Answer
Order status is available through our online store. Please visit the Website where you made your order, log-in and click on the "Order Status" link located at the top of the page next to the "Help" section. You will notice the following sequence of links : storefront, view cart, checkout, order status, help. The "order status" link will not appear unless you are logged into the store and have completed a purchase from the store.
Order status is sometimes not available for preorders if the preorder store has already closed.
The order status section provides order status, ship date and relevant tracking information.
Tracking information is available for the following shipping methods:
Two-day express
One-day express
Standard expedited
International rapid (USPS) shipping methods
You can find your tracking number in the shipping confirmation email.
Expected delivery times for Standard delivery is 7-12 business days and International delivery is 2-5 weeks. We do not have tracking information for standard or international shipping at this time.

Question
How do I return or exchange an item?
Answer
Merch Method will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). Merch Method will not accept for return or exchange any packaged non-wearables, including CDs, cassettes, DVDs, or videos once opened. There are no refunds, returns or exchanges for digital downloads. All sales are final.

EXCHANGE FEE
There is a $4.00 exchange processing fee if the items exchanged are not damaged or defective (determination of damage or defect will be at our sole discretion). Rejected returns will be sent back to you at your cost and will be charged to the original payment source for your order.

REFUNDS
Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. If the original payment source is unavailable, we reserve the right to issue an electronic gift certificate or issue a refund check to be mailed to the billing address provided on the order.

WHO PAYS FOR POSTAGE
Postage for returns/exchanges are paid by you. If you are returning damaged or defective merchandise, we will pay the cost of return shipping only if you use the postage pre-paid return label on the return/exchange form. For all other returns/exchanges, if you use the pre-paid postage label we will deduct the cost of return shipping from the amount of your refund. The cost deducted will be $4.95 for the first item and $1.50 for each additional item. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.

MERCHANDISE THAT EXCEEDS $100.00 IN VALUE
For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. All other items can be sent by a method of your choice.

WHAT IF MY RETURN IS LOST IN THE MAIL?
We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery. Please be aware that the postage pre-paid label on the return/exchange form is not a traceable shipping method.
If there is a problem with your order, please call customer service at 818-255-3205 or e-mail us at customerservice@merchmethod.com.
If you are not using the postage pre-paid return label, please send returns/exchanges to :
Returns Department
13029-A Victory Blvd #342
North Hollywood, CA 91606

Question
How do I order?
Answer
You can place an order online or over the phone using a major credit card like American Express, Master Card or Visa. Our toll-free phone number can be found at the bottom of the Website. If you prefer, you can order through the mail by using a money order or personal check (do not send cash). Please send your mail order to:

13029-A Victory Blvd #342
North Hollywood, CA 91606
USA
Tax is required only for orders shipping to: CA, MD, NY, VA.
If you would like to fax your order to us, please send it to 818-764-0273, and make it "attn: Customer Service."

Question
I do not see the size online that I want. Is it available?
Answer
Our Website is a direct reflection of all available sizes we offer for sale. Merchandise is limited to the sizes and colors listed in our online store. If a size does not appear online, it is currently unavailable.
Be sure to check the Website regularly to see if specific sizes become available.

Question
How do I place an International Order?
Answer
You can place an order online or over the phone using a major credit card like American Express, Master Card or Visa. (All prices listed are in US dollars -- if you need a currency conversion/exchange rate, please consult your local bank) If you prefer, you can order through the post by using a US$ money order or personal check (do not send cash). Please send your mail order to:
13029-A Victory Blvd #342
North Hollywood, CA 91606
USA
If you would like to fax your order to us, please send it to 818-764-0273, and make it "attn: Customer Service."

SHIPPING RATES/INFORMATION:
To calculate shipping charges, please add all desired items to your online shopping cart and proceed to checkout. (You do not enter any credit card information until the shipping method and cost has been selected)
International orders ship via IMEX Bulk (2-5 Weeks). We are not provided individual tracking numbers. Due to recent border restrictions, International delivery can sometimes take up to 5 weeks. IMEX delivers to your local mail carrier who then delivers to the address provided with your order.
******************************************************
"If you are placing an order from Austria, Brunei, Bulgaria, Ghana, Hong Kong, Indonesia, Malaysia, Morocco, Netherlands, Nigeria, Philippines, Singapore, Tunisia, or Venezuela, you will need to fax us a letter of authorization including your full name as it appears on the credit card, the credit card number, expiration date, billing address, authorization to charge your card and a photocopy of the front and back of the credit card. Please send your fax attn: Customer SErvice. If we do not receive your fax, your order will be deleted automatically. Please use the following fax number: 818-764-0273. All international orders are responsible for all duties and taxes incurred upon delivery."

Question
What are your Holiday Shipping options and expected delivery times?
Answer
Please note the following cut-off dates for guaranteed delivery by Monday, December 24. In order to guarantee delivery for Christmas, please select one of expedited or express shipping methods.

International Standard or Expedited: 3:00 PM EST, Monday, December 10
International Rapid: 3:00 PM EST, Wednesday, December 12
Supersaver: 3:00 PM EST, Monday, December 10
Standard: 3:00 PM EST, Monday, December 10
Standard Expedited: 3:00 PM EST, Tuesday, December 18
Two Day Express: 3:00 PM EST, Thursday, December 20
One Day Express: 3:00 PM EST, Friday, December 21
One Day Express Saturday Delivery: 3:00 PM EST, Friday, December 21

Question
Is your Website secure?
Answer
All personal information is indeed secure, and the presence of a secure socket can be verified by selecting "File" ---> "Properties" in your browser menu on pages where you enter personal information. The connection contains information about the SSL layer and 128-bit encryption.
We are constantly striving to make your shopping experience as worry-free as possible. To this end, we use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information. We will continue to provide the highest level of security to process your transaction by implementing improvements as new technologies become available.

Question
What are your domestic shipping rates for US customers?
Answer
Shipping charges are based on the contents and destination of your order. To calculate your online shipping charge, please add all desired items to your online shopping cart and proceed to checkout. (You do not enter any credit card information until the shipping method and cost has been selected).
We have many stores that have various agreements with us on shipping charges, thus we are unable to state specific charges here.
US Domestic orders ship by default through USPS and can take 7-12 business days for delivery. You do have an option to upgrade to UPS for an additional charge. All orders with PO/APO/FPO addresses can only be shipped via USPS (US Postal Service 7-12 business day delivery).
* Shipping time frames for each shipping method are estimated.
* We do not accept COD.

Question
What are your international shipping charges?
Answer
Shipping costs for international orders vary based on the contents of your order and the country to which the order is being shipped. To calculate your online shipping charge, please add all desired items to your online shopping cart and proceed to checkout. (You do not enter any credit card information until the shipping method and cost has been selected)
International orders ship via IMEX Bulk (2-5 Weeks), International Priority and Rapid are also available. We are not provided individual tracking numbers. Due to possible border restrictions, International delivery may sometimes take up to 5 weeks. IMEX delivers to your local mail carrier who then delivers to the address provided with your order. Please contact customs, or your local postal service as your order may be held for inspection or duites.
Due to International Shipping laws/restrictions, we are not able to ship lighters (other flammable items) and food products internationally.
* Shipping time frames for each shipping method are estimated.
* We do not accept Cash on Delivery orders.

Question
I do not see an item online that I want, is it available?
Answer
Our Website is a direct reflection of all available items we offer for sale. Merchandise is limited to the items, colors and sizes listed in our online store.
If you are looking for an item that is not displayed for sale on the Website, then we currently do not stock that item. Unfortunately, we do not have visibility of available inventory for other retail outlets. If an item is pictured, but does not include an option for purchase then we do not currently have stock in that item.
Be sure to check the Website regularly to see if specific items become available.

Question
What size are your shirts?
Answer
All shirts are listed in men's sizes and are 100% cotton unless otherwise noted. Here is a list of typical shirt sizes. Please be aware that the below sizes are only suggestions because sizes will vary depending on the manufacturer.

Youth shirt sizes:
Small 6-8
Medium 10-12
Large 14-16

Womens/Girls shirt sizes:
XS 10-12 (youth)
Small 0-2
Medium 4-6
Large 8-10
XL 12-14

Mens shirt sizes (in inches around the chest):
Small 34-36
Medium 38-40
Large 42-44
XL 46-48
XXL 50-52
For International and UK size conversion please try: http://www.london-guides.co.uk/pages.php?id=f0401040

Question
What payment methods do you accept?
Answer
A credit card is necessary for orders placed over the Internet. You can place an order online using a major credit card like American Express, Master Card or Visa.
All prices listed are in US dollars -- if you need a currency conversion/exchange rate, please consult your local bank.
US sales tax is required for all orders shipping to CA, MD, NY, and VA.
You can order through the post by using a US$ money order or personal check (do not send cash). All checks are held for ten days for processing. There will be a $20 processing fee for each returned check.
Address for mail orders:

Merch Method
13029-A Victory Blvd #342
North Hollywood, CA 91606
USA

Question
How do you calculate International taxes and duties?
Answer
If you are ordering outside of the United States, your order will probably be charged customs fees (taxes, duties, processing fees, etc.) when it arrives. The shipping charges applied to your order do not include custom fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned.
We do not estimate customs fees, taxes, duties, etc. The delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.
Please be familiar with the customs charges in your country before you order.
Due to International shipping law/practices, we are unable to declare merchandise as "Gift" on customs forms.

Question
When will my order be processed?
Answer
Most in-stock orders are processed and shipped within 1-2 business days. For US customers, we offer a same-day shipping upgrade for Overnight/Next Business Day orders placed by 3PM EST Monday - Friday.
Our intent is to offer our customers a secure experience. Therefore, all orders are subject to security check which may result in a shipment delay of up to 48 hours.
If your order is under review, the items on your order may not be available at the time the order is released.
REASONS FOR SECURITY CHECK:
> The banking partner for the credit card you provided informed us that one or more components of the billing address that you provided in your order do not match the information in the bankâ€™s system.
> Perhaps you moved recently and have not updated the billing address for your credit card.
> Perhaps you entered the shipping information as the billing information
> If you are a college student perhaps you entered your current address and not youâ€™re billing address.
In order for our customers to receive their product in the fastest time possible, we process orders as soon as they are received. We are unable to cancel, change, combine shipping or add items to an order once it has processed.
For our international customers:
If you are placing an order from Austria, Brunei, Bulgaria, Ghana, Hong Kong, Indonesia, Malaysia, Morocco, Netherlands, Nigeria, Philippines, Singapore, Tunisia, or Venezuela, you will need to fax us a letter of authorization including your full name as it appears on the credit card, the credit card number, expiration date, billing address, authorization to charge your card and a photocopy of the front and back of the credit card. Please send your fax attn: Customer Service. If we do not receive your fax, your order will be deleted automatically. Please use the following fax number: 818-764-0273.
All international orders are responsible for all duties and taxes incurred upon delivery.
Please note: the operator of this site reserves the right to cancel a order at anytime. If your order is cancelled any funds collected will be returned.